BEST SELLERS
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Frequently Asked Questions
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When
will my order ship?
Most orders ship out within 24-48 hours. If you place your order during the
convention season (March-July) your order will probably take about a week to
process. This is due to us taking a large portion of our inventory out to
conventions and being gone most weekends. If you include an e-mail address
with your order, you will be notified via e-mail the status of your order.
Why are there backorders?
Backorders occur when a publisher runs out of stock or when we run out of
stock. We do our best to have most of our titles in stock at all times.
However we carry in excess of 3,000 titles ordered from over 300 different
companies. Sometimes we just don’t order enough. If we think an item
may come in within a week, we may hold your order until the shipment
arrives. Otherwise your order will be shipped and you will receive an order
sheet indicating what was shipped and backordered from your order. Please
note: If we ship your order ahead and there are backordered items, your
credit card will be charged for the backordered items when they ship. If an
item is backordered for an extended period you will receive a notice
reminding you of it and offering you the opportunity to substitute another
item or cancel the order and request a refund.
Pricing
We are offering you consistently the lowest prices that we can on our entire
catalog of products.
Can
I track the my package?
You can log into your account to see the status of your order at any time.
You will also receive an email from The Book Peddler when your order ships
and a tracking number if it was shipped via US Postal Service or FedEx.
Is it safe to use my credit card?
Yes. We use the latest encryption technology to keep your information safe.
We guarantee that each purchase you make is protected and safe. If
fraudulent charges are made, as a result of our system, you will not have to
pay for them.
Do you collect sales tax?
Sales tax is added to all
orders delivered to an address in the State of Ohio.
What
is your privacy policy?
We are committed to respecting and protecting your privacy. We
collect information volunteered by the consumer, such as survey information
and/or site registrations. The information we collect is not shared with
other organizations for commercial purposes. Persons who supply us
with their telephone numbers on-line will only receive telephone contact
from us with information regarding orders they have placed on-line. With
respect to security: We always use industry-standard encryption technologies
when transferring and receiving consumer data exchanged with our site.
What
are my payment options?
We accept Visa, MasterCard and Discover at our web site. If you mail in your
order you can send payment in the form of a Money Order or personal check.
What are my shipping options?
We ship our products around the world. We ship via FedEx and the US Postal
Service. You have the option of choosing your method of delivery when you
check out. Most orders ship within 48 hours.
Can I cancel an order after it has been
submitted?
Yes. All you need to do is send us an email as soon as possible. (We
cannot cancel an order once it has shipped, and shipping charges are
non-refundable.) Be sure to include your name, email address, order number,
if available, and the product.
Can I return a product?
Satisfaction guaranteed! If you are not satisfied with an item, repack it
carefully and return it to us in resalable condition for a refund, of
purchase price. Shipping costs are not refundable. Returns must be made
within 30 days. After 30 days a 15% restocking fee will be charged. No
returns after 90 days. Please ship the items in a sturdy box with
adequate packing material. Do not use newsprint, as it gets ink on the
books. We recommend returning books via UPS because packages are
automatically insured against damage. Returned items not in brand new
condition will be discounted accordingly. (Note: **If your initial order was
over $150 and you received free shipping, and by returning books your net
order will be less than $150, you will be charged our actual shipping cost.)
Do
you have an Affiliate Program?
We are currently testing an affiliate program. An affiliate program is a
relationship between The Book Peddler and you when you refer customers to
our web site. We would provide you with a URL code to track all of the
referrals from your site and track sales related to those referrals. Payment
for commissions on sales is made quarterly in the form of gift certificates
that can be redeemed for items purchased on our web site. To
apply for our affiliate program click here then click on Affiliate Application.
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